yBlocks — Component-level design assets for SaaS

Support analytics

after a user-supplied support analytics video (author unknown)

0+14.7%Total tickets · vs last week

This weekTrendActualVs prev

First reply time

Missing · SLA 45m

48m

+1.5%

Time to resolve

Within · SLA 8h

6h 31m

+0.4%

First-contact resolution

Within · Target 70%

70.1%

-0.1pp